Privacy Policy

Privacy Policy

Effective Date: July 5, 2025

1. Introduction

Welcome to [Sorting World: Goods Match] ("we," "us," or "our"). This Privacy Policy ("Policy") governs the collection, use, disclosure, and protection of your personal data ("Personal Data") in connection with your use of our services, including our games, websites, mobile applications, client software, and related platforms (collectively, the "Services"). This Policy is designed to comply with applicable data protection laws worldwide, including but not limited to the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)/CPRA, Brazil's Lei Geral de Proteção de Dados (LGPD), and children's privacy laws such as the U.S. Children's Online Privacy Protection Act (COPPA).

By accessing or using the Services, you confirm that you have read, understood, and agreed to this Policy. If you do not agree with this Policy, please do not use the Services.

2. Scope

This Policy applies to all users of the Services, including individuals accessing the Services via websites, mobile apps, desktop clients, or other platforms. It also applies to users participating in in-game activities, purchasing virtual goods, or subscribing to premium features, as well as third-party partners providing services to us (e.g., payment processors, advertising networks, cloud service providers, or social media integrators).

3. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, email address, IP address, device ID, or other factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
  • Processing: Any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  • Data Controller: The entity determining the purposes and means of Processing Personal Data (in this case, [Company Name]).
  • Data Processor: A third party that Processes Personal Data on behalf of the Data Controller under a written contract.

4. Data Collection and Purposes

4.1 Types of Personal Data Collected

We may collect the following categories of Personal Data, depending on your interaction with the Services:

  • Account Information: Name, email address, username, password, date of birth, gender, phone number. This information is collected through user input during registration or via third-party authentication services (e.g., Google, Apple).
  • Payment Information: Credit/debit card details, payment gateway IDs, transaction history. This information is collected through third-party payment processors (e.g., Stripe, PayPal) or user input during purchases.
  • Device and Technical Data: Device model, OS version, IP address, MAC address, unique device identifiers (UDID), app version, crash logs, in-game activity (e.g., playtime, achievements, interactions with other users). This information is automatically collected via your device or through cookies and similar technologies.
  • Communication Data: In-game chat messages, emails, support tickets, or other messages sent to us. This information is collected through user input or in-game communication tools.
  • Marketing and Analytics Data: Advertising identifiers (e.g., Google AdMob ID, Apple IDFA), browsing history, clickstream data, demographic information. This information is collected through third-party analytics tools (e.g., Google Analytics, Facebook Pixel) or user interactions with ads.

4.2 Legal Bases for Processing

We Process Personal Data based on the following legal bases, as required by applicable laws:

  • Contractual Necessity: To fulfill your requests (e.g., creating an account, delivering virtual goods, processing payments).
  • Legal Obligations: To comply with tax, financial reporting, or other legal requirements.
  • Legitimate Interests: To maintain Service stability, prevent fraud, improve user experience, and personalize content (we balance these interests against your rights and freedoms).
  • Consent: Where required by law (e.g., for processing sensitive data like health information or for direct marketing in the EU), we will obtain your explicit consent.

4.3 Purposes of Processing

We Process Personal Data for the following purposes:

  • Service Operations: Managing accounts, delivering in-game content, processing payments, and ensuring Service availability and security.
  • User Experience: Personalizing content (e.g., in-game recommendations, event notifications), improving game design, and resolving technical issues.
  • Marketing and Advertising: Delivering targeted ads (where allowed by law), analyzing ad performance, and measuring campaign effectiveness.
  • Security and Compliance: Detecting and preventing fraud, reviewing chat content for violations of our Terms of Service, and complying with regulatory requests.
  • Analytics: Aggregating data to understand user behavior, optimize Service performance, and inform business decisions.

5. Data Sharing with Third Parties

5.1 Third-Party Service Providers

We may share Personal Data with trusted third-party service providers ("Vendors") that perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), cloud hosting providers (e.g., AWS, Google Cloud), analytics tools (e.g., Google Analytics, Mixpanel), advertising networks (e.g., Facebook Ads, Unity Ads), and customer support platforms (e.g., Zendesk). Vendors are contractually obligated to Process Personal Data only as directed by us and to maintain appropriate security measures. We do not authorize Vendors to use Personal Data for their own purposes beyond what is necessary to perform their services.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your Personal Data may be transferred to the acquiring entity. We will notify you of such transfers and provide you with an opportunity to opt out if required by law.

5.3 Publicly Available Information

We may share non-Personal Data (e.g., aggregated gameplay statistics, user-generated content like screenshots or videos) publicly, unless you opt out (where applicable).

6. Children's Privacy

6.1 Age Restrictions

Users under 13 years old (or the minimum age in their jurisdiction, e.g., 16 in the EU) are prohibited from using the Services. Users aged 13–17 (or 16–17 in the EU) may use the Services only with the verifiable consent of a parent or legal guardian.

6.2 Parental Controls

Guardians of minors must monitor the minor's use of the Services, set reasonable limits on playtime to ensure a healthy balance, review and adjust privacy settings (e.g., disabling in-game chat or advertising), and assume legal responsibility for the minor's actions under the Services. We do not intentionally collect Personal Data from minors without parental consent. If we become aware that we have collected such data, we will delete it promptly.

7. User Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data. To exercise these rights, please contact us at [contact details] (see Section 11). We will respond within the legal timeframe (e.g., 30 days under CCPA, 1 month under GDPR).

  • Access: Request a copy of your Personal Data held by us.
  • Correction: Request correction of inaccurate or incomplete Personal Data.
  • Deletion ("Right to Be Forgotten"): Request deletion of your Personal Data, where legally permissible (e.g., if it is no longer necessary for the purpose it was collected).
  • Restriction of Processing: Request that we restrict Processing of your Personal Data (e.g., while verifying accuracy or objecting to processing).
  • Data Portability: Request transfer of your Personal Data to another service provider, where technically feasible.
  • Withdraw Consent: Withdraw consent for Processing where we relied on consent (this will not affect Processing based on other legal bases).
  • Object to Processing: Object to Processing of your Personal Data for direct marketing or legitimate interests (where applicable).

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

  • Account data is retained until the account is permanently deleted (or longer to comply with tax/legal requirements).
  • Payment data is retained for the duration of the transaction and for record-keeping (typically 7 years).
  • Chat logs are retained for up to 6 months to address disputes or violations.

You may request earlier deletion of your data (where legally permissible) by contacting us.

9. Data Security

We implement industry-standard security measures to protect Personal Data from unauthorized access, disclosure, or destruction, including encryption of sensitive data (e.g., payment information, passwords), access controls and authentication protocols, regular security audits and vulnerability assessments, and anonymization or pseudonymization of data where appropriate. Despite these measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies and Similar Technologies

10.1 Types of Cookies

We use the following types of cookies and tracking technologies:

  • Essential Cookies: Necessary for Service functionality (e.g., session management, login).
  • Analytical Cookies: Track usage patterns to improve the Service (e.g., Google Analytics).
  • Advertising Cookies: Deliver personalized ads (e.g., Facebook Pixel, Google AdMob).
  • Social Media Cookies: Enable social sharing features (e.g., Twitter, Instagram).

10.2 Control Over Cookies

You may manage or disable most cookies via your browser settings (e.g., Chrome, Safari). However, disabling essential cookies may limit your ability to use the Services. For analytical and advertising cookies, you may opt out via tools like the Digital Advertising Alliance (DAA) or European Interactive Digital Advertising Alliance (EDAA).

11. Cross-Border Data Transfers

If you are located outside the country where our servers are hosted (e.g., the EU, Brazil, or California), your Personal Data may be transferred to countries with different data protection laws. We ensure such transfers are lawful under:

  • GDPR: Standard Contractual Clauses (SCCs) or adherence to an approved certification mechanism (e.g., EU-US Data Privacy Framework).
  • CCPA/CPRA: Disclosure of transfers to third parties and your right to opt out of certain transfers.
  • LGPD: Written agreement with the recipient ensuring equivalent protection.

12. Data Breaches

If a breach of your Personal Data occurs that may pose a risk to your rights or freedoms, we will:

  • Notify relevant data protection authorities (e.g., the EU Data Protection Board, California Attorney General) within 72 hours (under GDPR) or as required by law.
  • Inform affected users promptly (where required) with guidance on protective measures.

13. Changes to This Policy

We may update this Policy periodically to reflect changes in our Services or legal requirements. Material changes will be posted on our website or in the Services at least 14 days before taking effect and notified to you via in-game alerts, emails, or pop-ups (where possible). Continued use of the Services after the effective date constitutes acceptance of the updated Policy.

14. Contact Us

For questions about this Policy, to exercise your rights, or to report a data breach, please contact our Privacy Affairs Department:

Privacy Officer: [lost temple games]
Address: UNIT 608-613 LEVEL 6 CORE C CYBERPORT 3 100 CYBERPORT ROAD
Email: contact@losttemplegames.com

We will respond to your inquiry within 30 days (or as required by local law).